From the time a particular vehicle need is decided by our customers, we engage with them to understand their instant mobility requirements. Based on availability of the self drive fleet within Avis or with its partners, we assist our customers with a ride in vehicle whenever their booked vehicle under leasing arrangement is in waiting for more than 10 days.

This mobility service provides an instant support to customers’ HR & Admin in making their new hires comfortable & gives a unique dimension to their company car program.

From the time our customers decide about their choice of vehicle, our operations team hand holds the entire vehicle acquisition process to ensure a hassle free & comfortable vehicle delivery to our customers or its employees.

We make sure an effective level of communication is maintained with our customers in cases where vehicles booked are on waiting, and our team liaise with the OEMs or/and vehicle dealers to try & get the vehicle delivery on priority.

As Avis, we have an ability to get some of the best vehicle deals available to ensure a competitive lease pricing is offered to our customers.

All our leased vehicles come with all necessary paperwork to ensure an hassle free vehicle usage experience including comprehensive insurance & registration papers.

As a part of complete fleet management service solution, we offer comprehensive repairs and maintenance as part of leasing package. In this service, our customers are not required to pay for the scheduled maintenance and unscheduled repairs charges. Periodic maintenance services are provided proactively by Avis lease and repairs are performed as and when reported by the customers. Some of the salient benefits of this service are:

• All fleet servicing requirements of the customers are managed by our Qualified team of experts.
• Proactive service reminder system from Avis ensures trouble free vehicle usage experience to our customers.
• Entire process of service booking, vehicle trouble diagnostics & resolution is handled by the team of experts.
• Apart from routine maintenance of vehicles, all kinds of running repairs & mechanical breakdowns are also covered under this service.
• Avis designated garages offer quick service booking and faster issue resolution.
• Pre Budgeted fixed monthly expense ensure long term vehicle maintenance covering all forms of repairs and maintenance.

We value our customers’ time & believe that their time should be spent largely on their professional and personal commitments rather on dealing with garages, taking their vehicle for periodic & unexpected repairs. In order to ensure door to door service to our discerning customers, we offer Pick up & drop service as a value addition to our leasing proposition.

Whenever a customer’s car has to go for servicing, or repair works, our tied-up driver would come to pick up the leased vehicle, take necessary instructions related to issues faced by customers with the vehicle and after getting the necessary repairs done and drop the car back to the customer at the requested address.

This service not only saves customers time in going to the garage for dropping the vehicle and picking it back, it also saves our customers time in dealing with the garages, doing the paper work & managing delays in getting the required repair work.

We believe that our customers should be driving trouble free leased vehicles not only from drive line performance perspective but also from the overall appearance perspective.

As this service name suggests, we try and ensure our leased vehicles stay as good as new in term of appearance & cleanliness. In order to ensure this we provide our customers with a Mint conditioning Service at periodic intervals for complete interior and exterior re – conditioning of the leased vehicles

This service includes:

• Periodic interior cleaning preferably at the customers door step.
• Once a year or once in two years exterior polishing.

We believe that the last thing our customers should worry about after an accident is the vehicle & should only focus on the well being of self & dear ones.

Our accident management service ensures complete hand holding in case of any mishap leading to accident, giving our customers the required assistance & comfort.

Under this service, we take care of everything from towing away the car from the accident site to managing paper work, dealing with surveyors, & expediting quality repairs from qualified body shops. We also manage all the insurance procedures and claims to ease our customer in every way we can. Salient features of this service include:

• First & future insurance embedded in the total lease arrangement.
• Comprehensive insurance coverage.
• Zero depreciation cover.
• Periodic Insurance Renewals.
• Accident claim process management.
• On Priority damage repair through authorised garages.

Our 24*7 road side assistance service provides a stress free assistance to our customers in events related to road side breakdown.

Under this service, our customers can reach out to our help line on 24*7 basis & our tied agents try and reach out to the customers at the site of break down to provide all the required help.

This service can be utilized in any circumstance related to road side breakdown including flat tyre, empty fuel tank, low battery or any kind of accident situations.

In order to provide uninterrupted mobility to all our leasing customers, replacement vehicle service is a critical link for achieving this objective.

We provide our customers with a replacement vehicle when ever their leased car is sent to the garage for mechanical or accidental repairs and this service is provided for an extended period also in some exceptional cases.

This service can be customized to meet up with our varied customers’ requirements, ranging from after 24hrs support for mechanical repairs to immediate support service covering all kinds of repairs including accidental.

This is a select city coverage service with quality replacement vehicle fleet through our own or our partner’s fleet.

We strongly believe in proactive approach towards managing our leased fleet. This not only brings down the chances of mechanical breakdowns but also provides our customers with a personalized assistance comfort.

Under this service a proactive assessment service provided by an Avis Field technician ensures trouble free usage experience with a home evaluation of current and potential problems related to the vehicle. Few benefits of this service are:

• Proactive care for customers leased vehicle
• Doorstep service saving hassle of going to garages for minor diagnostics
• Supervision of the repair work at the garages in case of major repairs

Our commitment to customers is not related only towards a particular vehicle lease but towards meeting their lifelong vehicle leasing requirements. In order to ensure seamless movement of one vehicle lease to another, we provide a hassle free vehicle handover service.

Here our customers can move into a new or upgraded vehicle without the hassles of paperwork and transfer formalities related to disposal of the vehicle and at the same time stay immune to the risks associated with the fluctuating resale car prices.

In an event of vehicle total loss or theft, instead of dealing with the uncertain coverage of risks, we provide a transparent and defined limited liability option to our customers.

Under this option, customers can avail of easier termination of vehicle lease contract upon insurance approval and need not wait for settlement of final claim by the insurance companies.

This can assist our customers with an ease of moving to a new lease and closing out the earlier lease with a predefined liability.

As part of providing comprehensive repairs & maintenance solution to our customers, tyre management forms integral part of our standard offering. But in order to give customised choice and transparency to our leasing proposition, we offer tyre management as an optional service to our customers.

Under this service we bear the cost for the replacement of tyres in case when the tyres have run their normal life cycle or damages due to accident, covered under insurance.

While this service is monitored through our experts, we ensure quality & appropriate tyre replacements in terms of reputed brands & specifications.

In order to provide complete & hassle free leasing solutions to our customers we offer this service as part of total liability coverage option.

Under this service, in the event of damage to the internal parts of the vehicle as specified below we bear the cost for the repair of these damaged parts

• Engine: Damage to the engine parts because of Hydrostatic lock due to water entering the engine or oil leakage due to under carriage accident resulting into damages
• Gear Box: Damage to gear box internal parts as a result of leakage of Oil due to accident

This service is offered though our insurance partners & ensures coverage of high cost parts which are generally not covered under normal comprehensive insurance.